Frequently asked questions

General Questions

What is Speech O’Clock™?

Speech O’Clock™ provides engaging, evidence-based communication resources designed for children, parents, educators, and speech professionals. Our products support language development through interactive and easy-to-use materials.

Who are your products for?

Our resources are designed for:

  • Children developing communication skills
  • Parents supporting learning at home
  • Teachers and educators
  • Speech-language professionals

Digital Products & Access

How do I receive my purchase?


All products are digital downloads or access-based resources. After purchase, you will receive instructions to access your product, which may include a downloadable file or a Canva access link.

How do Canva template products work?

Some products include a Canva link. After purchase:

  1. Click the access link provided
  2. Open the template in Canva
  3. Customize it as needed
  4. Download or use it digitally
Do I need a Canva account?

Yes, a free Canva account is required to access and edit templates.

I didn’t receive my product. What should I do?

Please check your email (including spam/junk folders).
If you still can’t find it, contact us and include your order details so we can assist you quickly.

Can I download the files instead of using Canva?

If the product includes downloadable files, they will be provided.
For Canva-based products, you will need to access them through the Canva link to edit and export.

Orders & Support

Do you offer refunds?

Due to the nature of digital products, all sales are generally final.
If you experience an issue with your purchase, please contact us and we will do our best to help.

What if I have trouble accessing my files?

We’re here to help. Reach out with your order number and a brief description of the issue, and we’ll guide you through the process.